Terms and Conditions
Last updated: 17 August 2026
Welcome to NappyCare. These Terms and Conditions apply to your use of the NappyCare website, nappycare.store, and purchases made through our online store.
By using our website or placing an order, you agree to these Terms and Conditions.
1. About NappyCare
NappyCare is an online store providing baby, toddler and family products to customers in New Zealand.
Throughout these Terms and Conditions, “NappyCare”, “we”, “us” and “our” refer to NappyCare.
“Customer”, “you” and “your” refer to the person using our website or purchasing products from us.
2. Using Our Website
You agree to use our website lawfully and in a way that does not:
- Damage or disrupt the website
- Attempt to gain unauthorised access
- Introduce malicious software
- Misuse our website or services
- Interfere with another customer’s use of the website
- Use our website for fraudulent or unlawful purposes
We may restrict or suspend access where we reasonably believe the website is being misused.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and other information on our website are accurate and up to date.
However:
- Colours may appear differently depending on your screen or device.
- Product images may sometimes be illustrative.
- Product specifications may change where suppliers update a product.
- Measurements and sizing information should be checked before ordering.
If there is a significant error in product information, we will take reasonable steps to correct it.
Nothing in these Terms limits your rights under applicable New Zealand consumer law.
4. Prices
All prices displayed on NappyCare are in New Zealand dollars (NZD) unless otherwise stated.
We reserve the right to change prices, product availability and promotional offers at any time.
A price change will not affect an order that has already been accepted and confirmed by us, except where required to correct an obvious pricing or technical error.
5. Orders
When you place an order through our website, you are submitting a request to purchase the products selected.
After placing an order, you may receive an order confirmation email.
An order is subject to product availability and successful payment.
If we are unable to fulfil an order, we may contact you to discuss an alternative or provide a refund for the affected item.
6. Payment
NappyCare accepts the payment methods displayed at checkout.
Payments may be processed by third-party payment providers, including Stripe and other payment services available through our website.
You confirm that you are authorised to use the payment method provided.
We may cancel or investigate an order where we reasonably suspect fraud, unauthorised payment activity or other unlawful activity.
7. Shipping and Delivery
We aim to process and deliver orders within the timeframes communicated on our website or at checkout.
Delivery times may vary depending on:
- Product availability
- Supplier or fulfilment processing
- Courier networks
- Location
- Public holidays
- Weather events
- Other circumstances outside our reasonable control
We will provide relevant delivery information where available.
If a product does not arrive within a reasonable time, please contact us so we can investigate the delivery.
Nothing in these Terms limits your rights under the Consumer Guarantees Act.
8. Third-Party Fulfilment
Some NappyCare products may be supplied or fulfilled by third-party suppliers or fulfilment partners.
We may provide the information necessary to fulfil your order to the relevant supplier or fulfilment partner.
NappyCare remains your point of contact for customer service regarding your purchase.
9. Returns, Refunds and Consumer Rights
Our returns and refund procedures are described in our Refund & Returns Policy.
Nothing in these Terms and Conditions excludes, restricts or modifies rights you may have under the New Zealand Consumer Guarantees Act 1993, where that Act applies.
If a product does not meet the guarantees required by New Zealand law, you may have rights to a remedy such as repair, replacement or refund depending on the circumstances.
The Consumer Guarantees Act generally does not provide a remedy simply because a customer has changed their mind about a purchase.
Our separate Refund & Returns Policy explains our procedures for both consumer-law remedies and any voluntary returns we may offer.
10. Product Safety
Please read and follow all product instructions, warnings, age recommendations and safety information supplied with products.
Products intended for babies and children should be used only as directed and under appropriate adult supervision where required.
NappyCare is not responsible for injury or damage resulting from misuse, failure to follow safety instructions, modification of a product or use contrary to the manufacturer’s instructions, except where liability cannot legally be excluded or limited.
11. Promotions and Discount Codes
Promotional offers and discount codes may be subject to additional conditions.
Unless otherwise stated:
- Discount codes cannot be exchanged for cash.
- Discount codes must be used before their expiry date.
- Only valid discount codes may be used.
- We may limit the use of a promotional offer.
- Promotions may not be combined unless expressly stated.
Any specific promotion terms displayed with an offer will apply to that promotion.
12. Intellectual Property
The content on the NappyCare website, including text, graphics, logos, photographs, product descriptions, branding and other material, is owned by or licensed to NappyCare unless otherwise stated.
You may not reproduce, copy, modify, distribute or commercially exploit NappyCare content without our written permission, except where permitted by law.
13. Third-Party Links
Our website may contain links to third-party websites and services.
These links are provided for convenience. NappyCare does not control those third-party websites and is not responsible for their content, availability, security or privacy practices.
14. Website Availability
We aim to keep our website available and operating properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.
We may temporarily suspend or modify the website for maintenance, upgrades, security reasons or other operational requirements.
15. Limitation of Liability
To the maximum extent permitted by law, NappyCare will not be responsible for losses that are caused by circumstances outside our reasonable control.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under New Zealand law.
16. Events Outside Our Control
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, courier disruptions, strikes, supplier disruptions, internet failures, government restrictions or other similar events.
We will take reasonable steps to minimise the impact where possible.
17. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.
18. Changes to These Terms
We may update these Terms and Conditions from time to time.
The latest version will be published on this page with an updated “Last updated” date.
Changes will apply from the date they are published unless otherwise stated.
19. New Zealand Law
These Terms and Conditions are governed by the laws of New Zealand.
Nothing in these Terms affects rights that consumers may have under mandatory New Zealand laws, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
20. Contact Us
If you have questions about these Terms and Conditions or an order, please contact:
NappyCare
Website: nappycare.store
Email: [email protected]