Privacy Policy
Last updated: 17 August 2026
NappyCare is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how NappyCare collects, uses, stores and protects your personal information when you visit or purchase from our website, nappycare.store.
NappyCare operates in accordance with applicable New Zealand privacy laws, including the Privacy Act 2020.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Billing and delivery address
- Email address
- Phone number
- Account login information, if you create an account
- Order and purchase information
- Product preferences and enquiries
- Information you provide when contacting us
- Information required to process payments
- Website usage and technical information, such as IP address, browser type, device information and pages visited
We only collect information that is reasonably necessary for operating our business and providing our services.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of products
- Process payments
- Communicate with you about your order
- Respond to customer enquiries
- Provide customer support
- Manage your NappyCare account
- Process refunds, returns and other customer requests
- Improve our website, products and services
- Detect and prevent fraud, misuse or security issues
- Send marketing communications where permitted by law and where you have provided appropriate consent
- Analyse website traffic and customer behaviour
- Meet our legal and regulatory obligations
3. Payment Information
Payments made through NappyCare may be processed by third-party payment providers such as Stripe and other payment services offered through our website.
NappyCare does not need to store your complete credit or debit card number on our own website to process your payment.
Payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.
4. Sharing Your Information
We may share relevant personal information with trusted third parties where necessary to operate NappyCare and fulfil your order.
These may include:
- Payment processors
- Delivery and courier providers
- Product suppliers and fulfilment partners
- Website hosting and technical service providers
- Website analytics and marketing providers
- Email and communication service providers
- Fraud prevention and security providers
- Professional advisers where necessary
- Government authorities or law enforcement where required by law
We only provide third parties with information that is reasonably necessary for the relevant service or purpose.
5. Product Fulfilment
Some NappyCare products may be fulfilled by third-party suppliers or fulfilment partners.
Where necessary to fulfil an order, we may provide the supplier or fulfilment partner with information such as your name, delivery address and contact details.
This information is used for the purpose of processing and delivering your order.
6. Cookies and Website Technologies
NappyCare may use cookies and similar technologies to operate our website and understand how visitors use it.
Cookies may be used to:
- Keep the website functioning correctly
- Remember preferences
- Understand website traffic
- Improve website performance
- Measure advertising and marketing effectiveness
- Provide relevant marketing where permitted
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Analytics and Marketing
We may use services such as Google Analytics, Google advertising services, Meta or other marketing and analytics platforms to understand website traffic and measure marketing performance.
These services may use cookies, pixels or similar technologies.
Where applicable, you can manage advertising and privacy preferences through the relevant service or your browser/device settings.
8. How We Protect Your Information
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, modification or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If we become aware of a privacy breach that requires notification under applicable New Zealand law, we will take appropriate steps to respond and notify affected individuals and/or the Office of the Privacy Commissioner where required.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes and meeting legal or accounting obligations.
When information is no longer required, we may securely delete or anonymise it.
10. Accessing or Correcting Your Information
You may request access to personal information that NappyCare holds about you.
You may also ask us to correct information that is inaccurate or incomplete.
To make a privacy request, contact us using the details below.
We may need to verify your identity before providing or changing personal information.
11. Marketing Communications
If you subscribe to our marketing communications, we may send you information about:
- New products
- Special offers
- Promotions
- NappyCare news
- Helpful baby-care content
You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us.
12. Children’s Privacy
NappyCare sells products intended for babies, children and families. Our website is intended to be used by adults and we do not knowingly collect personal information directly from children for marketing or account-registration purposes.
If you believe that a child has provided personal information to us, please contact us so we can review the information and take appropriate action.
13. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms or other external services.
NappyCare is not responsible for the privacy practices or content of those third-party websites.
We recommend reviewing their privacy policies before providing them with personal information.
14. Overseas Service Providers
Some service providers used by NappyCare may store or process information outside New Zealand.
Where personal information is disclosed to an overseas provider, NappyCare will take reasonable steps to ensure that the disclosure is handled in accordance with applicable New Zealand privacy requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The updated policy will be published on this page with a revised “Last updated” date.
16. Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or have a privacy concern, please contact:
NappyCare
Website: nappycare.store
Email: [email protected]
We will endeavour to respond to privacy requests within a reasonable timeframe and in accordance with applicable New Zealand privacy requirements.